Last Updated: 17 September 2026
At BGS Corner General Trading L.L.C ("we," "us," or "our"), we want you to be completely satisfied with your purchase. This Returns and Refund Policy explains your rights and our obligations regarding returns, refunds, and exchanges for products purchased from https://bgscorner.com (the "Website").
This policy is governed by UAE Federal Law No. 15 of 2020 on Consumer Protection and its implementing regulations. Nothing in this policy limits or excludes your statutory rights as a consumer under UAE law.
By placing an order on the Website, you agree to the terms of this Returns and Refund Policy.
This policy applies to all products purchased through the Website for delivery within the United Arab Emirates. We currently do not serve customers outside the UAE. If we expand our delivery areas in the future, this policy will be updated accordingly.
This policy does not apply to:
You may cancel your order at any time before it has been dispatched by contacting us at info@bgscorner.com or +971 58 929 7556. If your order has not yet been dispatched, we will cancel it and issue a full refund to your original payment method.
Once an order has been dispatched, it cannot be cancelled. Instead, you may return the product in accordance with the return procedures set out below.
You have the right to return most products within 14 calendar days from the date of delivery. This 14-day period is provided in addition to your statutory rights under UAE consumer protection law.
For products that are defective, damaged, or not as described, you may have a longer period to return them in accordance with your statutory rights. Please contact us as soon as you discover any issue.
To be eligible for a return, the product must meet the following conditions:
We reserve the right to refuse a return if the product does not meet these conditions. If we refuse a return, we will explain our reasons and may return the product to you at your cost.
To initiate a return, please follow these steps:
1. Contact us at info@bgscorner.com or +971 58 929 7556 within the applicable return window. 2. Provide your order number, the product you wish to return, and the reason for the return. 3. Our customer service team will review your request and provide you with return instructions, including the return address. 4. Pack the product securely in its original packaging. 5. Ship the product to the address provided by our customer service team. Please do not send any product back to us without first contacting us and receiving return instructions. Returns sent without prior authorization may be refused.
Original delivery fees are non-refundable unless the product is defective, damaged, or not as described.
Once we receive your returned product, we will inspect it to ensure it meets the conditions set out in Section 4. We will notify you of the outcome of our inspection within 5 business days of receiving the product.
If your return is approved, we will process your refund within 14 calendar days of the approval date. Refunds will be issued to the original payment method used for the purchase.
Please note:
If you would like to exchange a product for a different item, please contact us at info@bgscorner.com or +971 58 929 7556. Exchanges are subject to product availability and the conditions set out in Section 4.
If the exchange item is more expensive than the original product, you will be required to pay the difference. If the exchange item is less expensive, we will refund the difference to your original payment method.
If you receive a product that is defective, damaged, or not as described, please contact us immediately at info@bgscorner.com or +971 58 929 7556. We will arrange for a replacement, repair, or full refund in accordance with your statutory rights under UAE consumer protection law.
Please provide photos or videos of the defect or damage, along with your order number, to help us resolve the issue quickly.
The following items are not eligible for return unless they are defective, damaged, or not as described:
Nothing in this Returns and Refund Policy excludes, restricts, or modifies any statutory rights you may have under UAE Federal Law No. 15 of 2020 on Consumer Protection or any other applicable law in the United Arab Emirates.
If there is any conflict between this policy and your statutory rights, your statutory rights will prevail.
We are committed to resolving consumer complaints fairly and promptly. If you have a complaint about a return or refund, please contact us:
We will acknowledge your complaint within 2 business days and aim to resolve it within 14 business days. If you are not satisfied with our response, you may escalate the matter to the relevant UAE consumer protection authority.
We may update this Returns and Refund Policy from time to time to reflect changes in law, regulation, or our business practices. We will post the updated version on this page and update the "Last Updated" date at the top.
Where changes are material, we will provide reasonable notice on the Website or by email before the changes take effect. Your continued use of the Website after the effective date constitutes acceptance of the revised policy.
If you have any questions about this Returns and Refund Policy, please contact us:
BGS Corner General Trading L.L.C 418, GEWAN, Jewel of The Creek, Porta Saeed, Deira, Dubai, UAE Phone: +971 58 929 7556 Email: info@bgscorner.com Website: https://bgscorner.com
